The Westwood Road Practice

BBC | Health News
2.0RSSBBC News | Health | UK EditionUpdated every minute of every day.NHS 'needs extra cash and overhaul'The NHS in England needs extra money and drastic changes to the way services are organised if patient care is not to suffer, health bosses say.Thu, 23 Oct 2014 07:09:55 GMThttp://www.bbc.co.uk/news/health-29726934#sa-ns_mchannel=rss&ns_source=PublicRSS20-saNHS acting as 'barrier to families'The NHS in England is told to stop being a barrier to infertile couples having children, according to the funding watchdog.Wed, 22 Oct 2014 23:46:52 GMThttp://www.bbc.co.uk/news/health-29722267#sa-ns_mchannel=rss&ns_source=PublicRSS20-saExperts aim to reduce stillbirthsHealth experts launch a five-year programme that aims to halve the number of stillbirths, newborn deaths and baby brain injuries in the UK.Wed, 22 Oct 2014 23:47:39 GMThttp://www.bbc.co.uk/news/health-29728325#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa
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Practice Charter Standards

Complaints

The practice operates an informal in-house complaints procedure in accordance with NHS guidelines. If you have a complaint about any aspect of the service you have received you should address it to the practice manager, Mrs Jane Goddard.

Confidentiality

All patients' records on file or on computer are confidential. Information will not be given to others without your written consent and information kept on the computer is protected under the Data Protection Act (1984).

Disabled Access

Disabled facilities are available at all sites.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

 

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