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The practice operates an
informal in-house complaints procedure in accordance with NHS guidelines.
If you have a complaint about any aspect of the service you have received
you should address it to the practice manager, Mrs Jane Goddard.
All patients' records on
file or on computer are confidential. Information will not be given
to others without your written consent and information kept on the computer
is protected under the Data Protection Act (1984).
Disabled facilities are available at all sites.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.
We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.