The Westwood Road Practice

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2.0RSSBBC News | Health | UK EditionUpdated every minute of every day.NHS to 'unlock secrets' using DNAA new genetics project could help "unlock a series of secrets about devastating diseases" including cancer and rare genetic disorders, the NHS says.Mon, 22 Dec 2014 05:33:41 GMThttp://www.bbc.co.uk/news/health-30558112#sa-ns_mchannel=rss&ns_source=PublicRSS20-saAmbulance wait times 'may increase'Target times for ambulances to reach some seriously ill patients in England could be lengthened, a document leaked to the BBC shows.Sun, 21 Dec 2014 14:45:11 GMThttp://www.bbc.co.uk/news/uk-30566207#sa-ns_mchannel=rss&ns_source=PublicRSS20-saFirst UK reservists join Ebola fightThe first British army reservists along with 100 regular soldiers head to Sierra Leone to help the battle against Ebola in the West African state.Sat, 20 Dec 2014 18:17:11 GMThttp://www.bbc.co.uk/news/uk-30563462#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa
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Practice Charter Standards

Complaints

The practice operates an informal in-house complaints procedure in accordance with NHS guidelines. If you have a complaint about any aspect of the service you have received you should address it to the practice manager, Mrs Jane Goddard.

Confidentiality

All patients' records on file or on computer are confidential. Information will not be given to others without your written consent and information kept on the computer is protected under the Data Protection Act (1984).

Disabled Access

Disabled facilities are available at all sites.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

 

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