The Westwood Road Practice

BBC | Health News
2.0RSSBBC News | Health | UK EditionUpdated every minute of every day.'Lethal failures' led to baby deathsA "lethal mix" of failures at a Cumbrian hospital led to the unnecessary deaths of 11 babies and one mother, an inquiry rules.Tue, 03 Mar 2015 14:22:54 GMThttp://www.bbc.co.uk/news/health-31699607#sa-ns_mchannel=rss&ns_source=PublicRSS20-saCoffee linked to 'cleaner' arteriesDrinking a few cups of coffee a day may help people avoid clogged arteries - a known risk factor for heart disease - South Korean researchers believe.Tue, 03 Mar 2015 00:08:56 GMThttp://www.bbc.co.uk/news/health-31690358#sa-ns_mchannel=rss&ns_source=PublicRSS20-saA&E waiting time targets missedScotland's A&E departments treated 87% of people within the Scottish government's target of four hours in January, NHS statistics show.Tue, 03 Mar 2015 12:16:55 GMThttp://www.bbc.co.uk/news/uk-scotland-scotland-politics-31708835#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa
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Practice Charter Standards

Complaints

The practice operates an informal in-house complaints procedure in accordance with NHS guidelines. If you have a complaint about any aspect of the service you have received you should address it to the practice manager, Mrs Jane Goddard.

Confidentiality

All patients' records on file or on computer are confidential. Information will not be given to others without your written consent and information kept on the computer is protected under the Data Protection Act (1984).

Disabled Access

Disabled facilities are available at all sites.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

 

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