The Westwood Road Practice

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2.0RSSBBC News | Health | UK EditionUpdated every minute of every day.NHS staff to fly out to fight EbolaThe first NHS staff are due to fly from London to Sierra Leone to help the fight against the Ebola virus.Sat, 22 Nov 2014 01:21:11 GMThttp://www.bbc.co.uk/news/health-30148979#sa-ns_mchannel=rss&ns_source=PublicRSS20-saA&Es miss four-hour wait standardNHS England figures show 92.9% of patients were seen within four hours of arrival in A&E last week- the lowest percentage since April 2013.Fri, 21 Nov 2014 12:04:00 GMThttp://www.bbc.co.uk/news/health-30146277#sa-ns_mchannel=rss&ns_source=PublicRSS20-saBill against 'privatised' NHS backedA bill which aims to curb the role of the private sector in the NHS has cleared its first hurdle in the House of Commons.Fri, 21 Nov 2014 19:49:37 GMThttp://www.bbc.co.uk/news/health-30137368#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa
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Practice Charter Standards

Complaints

The practice operates an informal in-house complaints procedure in accordance with NHS guidelines. If you have a complaint about any aspect of the service you have received you should address it to the practice manager, Mrs Jane Goddard.

Confidentiality

All patients' records on file or on computer are confidential. Information will not be given to others without your written consent and information kept on the computer is protected under the Data Protection Act (1984).

Disabled Access

Disabled facilities are available at all sites.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

 

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