The Westwood Road Practice

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2.0RSSBBC News | Health | UK EditionUpdated every minute of every day.Bullied children still suffer at 50Children can experience the negative effects of bullying on their physical and mental health more than 40 years later, says a study from King's College London.Thu, 17 Apr 2014 23:01:11 GMThttp://www.bbc.co.uk/news/health-27063715#sa-ns_mchannel=rss&ns_source=PublicRSS20-saHospital infections 'still too high'Doctors and nurses should do more to stop hospital patients developing infections, an NHS watchdog says.Thu, 17 Apr 2014 00:56:21 GMThttp://www.bbc.co.uk/news/health-27046990#sa-ns_mchannel=rss&ns_source=PublicRSS20-saPensioners could get death estimateRetirees could be told how long they are likely to live after stopping work, says pensions minister Steve Webb.Thu, 17 Apr 2014 16:31:18 GMThttp://www.bbc.co.uk/news/uk-politics-27062273#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa
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Practice Charter Standards

Complaints

The practice operates an informal in-house complaints procedure in accordance with NHS guidelines. If you have a complaint about any aspect of the service you have received you should address it to the practice manager, Mrs Jane Goddard.

Confidentiality

All patients' records on file or on computer are confidential. Information will not be given to others without your written consent and information kept on the computer is protected under the Data Protection Act (1984).

Disabled Access

Disabled facilities are available at all sites.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

 

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