The Westwood Road Practice

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2.0RSSBBC News | Health | UK EditionUpdated every minute of every day.Mental health care 'in dark ages'Mental health services for young people in England are "stuck in the dark ages" and "not fit for purpose", according to a government minister.Wed, 20 Aug 2014 07:09:35 GMThttp://www.bbc.co.uk/news/health-28851443#sa-ns_mchannel=rss&ns_source=PublicRSS20-saHeart deaths reach 'tipping point'Parts of Europe are reaching a "tipping point" where cardiovascular disease is no longer the leading cause of death, a study shows.Wed, 20 Aug 2014 10:54:31 GMThttp://www.bbc.co.uk/news/health-28851442#sa-ns_mchannel=rss&ns_source=PublicRSS20-saStudent in lifesaving heart findingAn 18-year-old student has made a scientific breakthrough that could help save the lives of black athletes with undiagnosed heart problems.Wed, 20 Aug 2014 12:13:49 GMThttp://www.bbc.co.uk/news/health-28858511#sa-ns_mchannel=rss&ns_source=PublicRSS20-sa
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Practice Charter Standards

Complaints

The practice operates an informal in-house complaints procedure in accordance with NHS guidelines. If you have a complaint about any aspect of the service you have received you should address it to the practice manager, Mrs Jane Goddard.

Confidentiality

All patients' records on file or on computer are confidential. Information will not be given to others without your written consent and information kept on the computer is protected under the Data Protection Act (1984).

Disabled Access

Disabled facilities are available at all sites.

Freedom Of Information - Publication Scheme

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
This scheme is available from reception.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

 

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